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Privacy policy

This privacy policy applies between you, the User of this Website and Digital Image Solutions Ltd, the owner and provider of this Website. Digital Image Solutions Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Digital Image Solutions are one of Kents leading suppliers and service providers for photocopiers and printers. 

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found by clicking the Terms and Conditions tab.

Please read this privacy policy carefully.

Definitions and interpretation

  1. 1.    In this privacy policy, the following definitions are used: 


Collectively all information that you submit to Digital Image Solutions Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;


A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

Data Protection Laws

Any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;


The General Data Protection Regulation (EU) 2016/679;

Digital Image Solutions Ltd, or us

Digital Image Solutions Ltd, a company incorporated in England and Wales with registered number 06247080 whose registered office is at 82 High Street, Tenterden, Kent, TN30 6JG;

UK and EU Cookie Law

The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronxic Communications (EC Directive) (Amendment) Regulations 2011;

User or you

Any third party that accesses the Website and is not either (i) employed by Digital Image Solutions Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Digital Image Solutions Ltd and accessing the Website in connection with the provision of such services; and


The website that you are currently using,, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2.2 In this privacy policy, unless the context requires a different interpretation: 

  • a.    the singular includes the plural and vice versa;

  • b.    references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

  • c.    a reference to a person includes firms, companies, government entities, trusts and partnerships;

  • d.    "including" is understood to mean "including without limitation";

  • e.    reference to any statutory provision includes any modification or amendment of it;

  • f.    the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

    • 3.    This privacy policy applies only to the actions of Digital Image Solutions Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

    • 4.    For purposes of the applicable Data Protection Laws, Digital Image Solutions Ltd is the "data controller". This means that Digital Image Solutions Ltd determines the purposes for which, and the manner in which, your Data is processed.

Data collected

    • 5.    We may collect the following Data, which includes personal Data, from you: 

    • a.    name;

    • b.    contact Information such as email addresses and telephone numbers;

    • c.    IP address (automatically collected);

in each case, in accordance with this privacy policy.

How we collect Data

    • 6.    We collect Data in the following ways: 

    • a.    data is given to us by you; and

    • b.    data is collected automatically.

Data that is given to us by you

    • 7.    Digital Image Solutions Ltd will collect your Data in a number of ways, for example: 

    • a.    when you contact us through the Website, by telephone, post, e-mail or through any other means;

    • b.    via a query form on the jobs and query page and also from the DIS service app;

in each case, in accordance with this privacy policy.

Data that is collected automatically

    • 8.    To the extent that you access the Website, we will collect your Data automatically, for example: 

    • a.    we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

    • b.    We use software tools available to Wix and web tools such as google analytics to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page

    • c.    We will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

Our use of Data

    • 9.    Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons: 

    • a.    improvement of our products / services;

    • b.    provide ongoing assistance and service support, to be able to contact our users with general or personalised service related notices and promotional messages, to comply with applicable laws and regulations;

in each case, in accordance with this privacy policy.

    • 10.    We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

Who we share Data with

    • 11.    We may share your Data with the following groups of people for the following reasons: 

    • a.    our employees, agents and/or professional advisors - to be able to complete the request;

in each case, in accordance with this privacy policy.

Keeping Data secure

    • 12.    We will use technical and organisational measures to safeguard your Data, for example: 

    • a.    we store your Data on secure servers.

    • b.    Our DIS site is hosted on the platform. provides us with the online platform that allows us to showcase our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall

    • 13.    Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address:

    • 14.    If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.

Data retention

    • 15.    Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

    • 16.    Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

    • 17.    You have the following rights in relation to your Data: 

    • a.    Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

    • b.    Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

    • c.    Right to erase - the right to request that we delete or remove your Data from our systems.

    • d.    Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.

    • e.    Right to data portability - the right to request that we move, copy or transfer your Data.

    • f.    Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

    • 18.    To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address:

    • 19.    If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at

    • 20.    It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

    • 21.    This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

    • 22.    Digital Image Solutions Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Digital Image Solutions Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

    • 23.    We may also disclose Data to a prospective purchaser of our business or any part of it.

    • 24.    In the above instances, we will take steps with the aim of ensuring your privacy is protected.


    • 25.    This Website may place and access certain Cookies on your computer. Digital Image Solutions Ltd uses Cookies to improve your experience of using the Website. Digital Image Solutions Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

    • 26.    All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

    • 27.    Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Digital Image Solutions Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

    • 28.    This Website may place the following Cookies

Type of Cookie - Session cookies

Purpose - These cookies are erased when you close your web browser and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user

Type of Cookie - Persistent (Permanent or Stored) cookies

Purpose - These cookies are stored on your hard drive until they expire (they have a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as web surfing habits or user preferences for a specific site.

    • 29.    You can find a list of Cookies that we use in the Cookies Schedule.

    • 30.    You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

    • 31.    You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

    • 32.    It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

    • 33.    For more information generally on cookies, including how to disable them, please refer to You will also find details on how to delete cookies from your computer.


    • 34.    You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

    • 35.    If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

    • 36.    Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

    • 37.    This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

    • 38.    Digital Image Solutions Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

      You may contact Digital Image Solutions Ltd by email at


01 June 2018


Cookies Schedule

Below is a list of the cookies that we use. life span of cookie and description of what they are for, which are used on our site either via (our site host) or via google analytics (our monitoring app):

We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.


Wix cookies


svSession cookie - Permanent - For communication between DIS and visitor

hs cookies - Session - Security

incap_ses_${Proxy-ID}_${Site-ID} - Session - Security

incap_visid_${Proxy-ID}_${Site-ID} - Session - Security

nlbi_{ID} - Persistent cookie - Security

XSRF-TOKEN - Persistent cookie - Security

smSession - Two weeks - Identifies logged in site members

Google Analytics cookies

gtag.js and analytics.js use first-party cookies to


    • •    distinguish unique users and throttle rates 


and sets the below cookies 

_ga cookie - Duration 2 years - Used to distinguish users

_gid cookie - Duration 24 hours - Used to distinguish users

_gat cookie - Duration 1 minute - Used to throttle request rate

AMP_TOKEN - Duration 30 seconds to 1 year - Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt out, inflight request or an error retrieving a Client ID from AMP Client ID service.

_gac_<property-id> - Duration 90 days – Contains campaign related information for us. Links google analytics to google adwords accounts. Google adwords will use this cookie if adwords is used.


Ga.js uses first-party cookies to 


    • •    determine which domain to measure

    • •    distinguish unique users

    • •    throttle request rate

    • •    remember the number and time of previous visits 

    • •    remember traffic source information

    • •    determine the start and end of a session 

    • •    remember the value of visitor-level custom variables


and sets the below cookies

_utma - Duration - 2 years from set/update - Used to distinguish users and sessions.

_utmt - Duration 10 minutes - Used to throttle request rate

_utmb - Duration 30 mins from set/update - Used to monitor new session/visits

_utmc - Duration end of browser session - Used with urchin.js. Operated with _utmb cookie to determine whether the user is in a new session or visit

_utmz - Duration 6 months from set/update - Stores traffic source to explain how user reached our site

_utmv - Duration 2 years from set/update - Stores visitor levels and custom variable date

Urchin.js-this is an old version of ga.js library

Content experiments 

_utmx - Duration 18 months - Used to determine a users’ inclusion in an experiment

_utmxx _ - Duration 18 months - Used to determine the expiry of experiments a user has been included in.

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